Privacy Policy

Last Updated: 01/03/2025

Welcome to Furnitured. Furnitured (“we”, “us” or “our”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and share your information when you access our website (furnitured.co.uk) and our mobile applications (iOS/Android), and when you use our online marketplace for second-hand, new, and vintage furniture in the United Kingdom.

1. WHO WE ARE

Furnitured UK Limited
Flat 4 Mesari Court, 1 Western Mews, London, W9 3NZ
Email: info@furnitured.co.uk

As a UK-based business, we are committed to complying with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. INFORMATION WE COLLECT AND HOW WE COLLECT IT

We collect various types of personal information to operate our services effectively. This includes:

A. Information You Provide Directly

  • Account Registration: When you sign up, we collect your name, email address, phone number, and any additional details you provide.

  • Transaction Details: Information related to your buying and selling activities on our platform, such as payment details and delivery addresses.

  • Customer Support and Communications: Any details provided when you contact us via email, forms, or telephone.

B. Information Collected Automatically

  • Technical Data: IP address, browser type, device details, and operating system information.

  • Usage Data: Details on how you navigate and interact with our website and app, including pages visited, time spent on our site, and clickstream data.

C. Information from Third Parties

  • We may receive additional information from third-party service providers such as payment processors, analytics services, or advertising networks, to enhance and secure your experience.

3. HOW WE USE YOUR INFORMATION

We process your personal information for several purposes, including:

  • Providing Our Services: To operate and improve our marketplace, process transactions, and provide customer support.

  • Communication: To respond to your inquiries, send updates, and notify you about changes to our services or policies.

  • Marketing: With your consent, to send you promotional information about our products and services.

  • Legal Obligations: To comply with legal, regulatory, or contractual obligations, and to prevent or detect fraud or security issues.

Our lawful bases for processing your information include the necessity to perform a contract, compliance with legal obligations, and our legitimate interests in operating and improving our services.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:

  • Enhance your browsing experience.

  • Analyze website usage and trends.

  • Serve personalized advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain functionalities of our website and app.

5. DATA SHARING AND DISCLOSURE

Your personal information may be shared with:

  • Service Providers: Trusted third parties who support our operations (e.g., payment processors, IT services, and marketing partners) and who are contractually obliged to maintain the confidentiality and security of your data.

  • Legal Authorities: If required by law, to comply with legal processes, or to protect the rights, property, or safety of Furnitured, our users, or others.

  • Business Transfers: In the event of a sale, merger, or reorganization, where your data may be transferred as part of the business assets.

We do not sell your personal data to third parties.

6. DATA STORAGE, SECURITY, AND RETENTION

Storage & International Transfers:
We store your data securely on servers located within the UK and may transfer data internationally when necessary. In such cases, we ensure that appropriate safeguards are in place.

Security Measures:
We employ a variety of technical and organizational measures to safeguard your information against unauthorized access, loss, or alteration. However, please note that no method of transmission over the internet is completely secure.

Data Retention:
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Where applicable, you may request the deletion of your personal data, subject to our legal obligations.

7. YOUR RIGHTS

Under applicable data protection laws, you have several rights in relation to your personal data, including:

  • Right of Access: Request a copy of the personal information we hold about you.

  • Right to Correction: Have inaccurate or incomplete data corrected.

  • Right to Erasure: Request deletion of your personal data under certain conditions.

  • Right to Restrict Processing: Request that we limit how we process your data.

  • Right to Data Portability: Obtain a copy of your data in a structured, commonly used, and machine-readable format.

  • Right to Object: Object to the processing of your data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us at info@furnitured.co.uk. We may request additional information to verify your identity before processing your request.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

9. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@furnitured.co.uk
Postal Address: Furnitured UK Limited, Flat 4 Mesari Court, 1 Western Mews, London, W9 3NZ

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