When you sell an item on Furnitured, your earnings are stored in two different balance statuses:
1. Pending Balance
When a buyer purchases an item, the payment appears as "Pending" in your seller balance.
Funds remain in Pending Balance until the order is completed. This process ensures safe transactions and protects both buyers and sellers.
2. Available Balance
Once the order is completed, your earnings move from Pending to Available Balance.
How to Use Your Available Balance:
Withdraw it to your bank account
Use it to buy items from other sellers on Furnitured
The available balance can cover the item price, Buyer Protection fee, and shipping costs. If you don’t withdraw the money, it will be automatically used for your next purchase.
Identity Verification:
To comply with regulatory requirements, you may need to pass an identity check before withdrawing funds.
Why Do We Use Pending Balance?
Our payment system temporarily holds the funds to keep Furnitured safe and secure. This is a common practice in online marketplaces to:
✔ Prevent fraud
✔ Ensure buyer protection
✔ Resolve potential issues smoothly
If an issue arises, we may refund the buyer based on our Refund Policy. However, buyers and sellers can mutually agree on different resolutions.
Your funds and private details are securely stored and protected.